Welcome to the 3rd part of our series wherein we address issues reported by our readers. While the phone is quite new, our mailbox has already been flooded with emails from owners who have been bugged by a problem or two. We now have hundreds of emails to address and so you can expect a lot of posts like this in the following weeks and months. For those who have just tuned in, we provide free Android support here. Once you have that information, send them to. For more updates, fixes, solutions and troubleshooting guides, follow us on Twitter. I upgraded from a Samsung Galaxy Avant to the Galaxy S6 on T-Mobile. Upon activating it, there was an upgrade to the next version of Lollipop. Since then, every so often when I plug in the charger, I notice that the battery percentage actually decreases in number instead of increasing. So I unplug the charger and plug it back in and then it works normally for several days. What may be causing this? I have heard that other users have this issue. Thanks, Patrick from Boise, Idaho. There is also a possibility that some of your apps is causing this problem. The best way to know if this is app-related issue or not is to boot the phone in safe mode to temporarily disable all third-party apps. Then, observe closely if the phone still drains its battery even if the charger is plugged in. Now, if the phone charges fine in safe mode, the problem is app-related. However, if the battery still drains even if all third-party apps are disabled, then the problem is with the firmware. More often, during updates, some caches and data are corrupted and they usually cause problems. So, they need to be deleted so the phone can create new ones. My problem is…I just got my Samsung S6 yesterday and I did the whole start up etc. But why should we do that if you can just go to the store where you bought it and have it replaced with a new unit? Everyone I make or answer a call it defaults to speakerphone. Your first problem is connected to the app called S Voice. That should take care of the problem. Now, about your question on the Car mode feature, well, Samsung got rid of 40% of its bloatware and sad to say, Car Mode was among those that were ditched. Just go to Samsung store and search for the app Car Mode. I hope this helps. Galaxy S6 Randomly Reboots Question: I just read your article about S6 problems that people are facing off. Mine problem is more complicated. After 2 days my Samsung S6 began random reboots itself. Sometimes in my pocket I hear the phone booting and there a sound of Samsung logo. Tried every thing hard reset. No apps just stock but no success. I downloaded a stock rom and installed through odin but no changes. Question : does Samsung replace if you install a stock rom I mean an original rom but from different country no root just a original rom. I am sure this problem started because the firmware was manipulated in one way or another. Oh well, if you can fool Samsung and its technicians, maybe the unit will be replaced. But good luck with that! Galaxy S6 Contact Issue Problem: Hope you can help me with this problem. When I view my gmail app on my phone and view the list of available contacts there the list is much larger. When I view my Sympatico. I have the Contact to Display set to All Contacts under settings. When I do a written or voice lookup when in the Contact app it finds the contacts from the other lists, it just does not show them in the available list. ReSyncing did not help. I also tried deleting and adding back both of my email accounts. How do I populate the contact list within the Contact app on my desktop to contain all my contacts? Galaxy S6 Hangs Up While Dialing Problem: When I select a number from the call log to dial, my phone initiates the dialing process, but quickly hangs up before the phone can ring. Is there anyway to fix this? I encountered a problem like this before but with Galaxy S4. However, if the same number is dialed from the Contacts list, the call goes through. So, I want you to try that. However, if the phone does the same with your contacts on the Contacts list, then call your service provider as it is obviously a service issue. How To Forget WiFi Network on Galaxy S6 Question: Hi, I just upgraded to this phone and wanted to add in my home wireless network. I believe I put in an incorrect password. It just continues to search for networks but will not access mine. I am wondering how to reset it so that I can reenter the password. Thank you in advance. I hope this helps. Galaxy S6 Keeps Prompting To Update Apps Problem: Hi guys! I just have a quick question for you. How do you prevent Galaxy S6 from always telling me that I need to update my apps. I understand Google wants us to have our apps updated but as of now, my phone is doing great with the current versions of apps I am using. I had a bad experience with apps update so as much as possible, I want to avoid them. There is, however, a setting in the Play Store app that will give you just want you want. I need your help. How can I make those LED indicators light up? Does the S6 even have those things? I will answer your question first. Yes, the Galaxy S6 has LED indicator as well and it works like the indicators of its predecessors. Disabling Clash of Clans Notifications on Galaxy S6 Problem: Hi! I found your email online so I thought I would ask you a question. How can I stop that? Oh, by the way, my phone is a Galaxy S6. Can you help me please. Engage with us We are always open to your problems, questions and suggestions, so feel free to send them at We support every Android device available and we are serious in what we do. But rest assured we read every message we receive. If you put the phone in safemode and it now works it is not the service that is at fault. That is our current issue. We know this is an app but can not reset phone. Have cleared cache from dialer and no luck. The links and images of the products we review contain links to Amazon. Thank you for your support. Although we do update our data regularly, the pricing and availability of the products we review are constantly changing, please check on the merchant site for the actual price and availability.
