Switching from behavior control to outcome control had significant positive effects at Best Buy headquarters, and managers are now trying to implement a form of the ROWE system in the retail stores. However, outcome control is not necessar¬ily the best for all situations. In some cases, behavior control is more appropriate and effective, but in general, managers in successful organizations are moving away from closely monitoring and controlling behavior toward allowing employees more discretion and autonomy in how they do their jobs. In most organizations, manag¬ers use both behavior and outcome control.
