Ugly behavior hetzner.com

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DATE: Dec. 5, 2019, 8:54 a.m.

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  1. Ugly behavior hetzner.com
  2. Authentication to Your Account Creation #K0135089519
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  16. I recently registered on the Hetzner site
  17. They have problems with certain countries And racist behavior
  18. The operator responds like a child
  19. They get the documents and it's not clear what the fate of our documents !!
  20. they denied me when I asked for it
  22. this is my conversion with operator that name is Chat Operator
  23. Chat Operator: You already tried and got rejection. Because we are acting tastes
  24. 16.01.2019 16:06:28 | shahbaz: You must act in accordance with EU rules
  25. | 16.01.2019 16:06:46 | Chat Operator: We are _NOT_ obligated to provide our servers exactly the same way you have achice to order from the company you want.
  26. | 16.01.2019 16:06:46 | shahbaz: I will make a legal complaint to you
  27. | 16.01.2019 16:07:00 | Chat Operator: it's up to you.
  28. | 16.01.2019 16:07:45 | Chat Operator: but I think the better option is simply to order from another company
  29. | 16.01.2019 16:08:12 | shahbaz: I'm raising this insult to the online community
  30. | 16.01.2019 16:08:18 | Chat Operator: we are not the only hosting provider. it's a free market. So you have a choice.
  31. | 16.01.2019 16:08:33 | shahbaz: You do not tell me where to order
  32. | 16.01.2019 16:08:51 | shahbaz: i want order via hetzner
  33. | 16.01.2019 16:08:52 | shahbaz: ok?
  35. he said: Chat Operator: We will identify you correctly if you reply to the email.
  38. i email sent but not answered
  40. Childlike behaviors
  42. They are afraid of responding to the customer
  43. i email sent but not answered
  44. How long have you been waiting for a reply?
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  49. I registered a week ago
  50. they rejected without reason
  51. I emailed ten times But they did not answer
  52. i registered again yesterday And since yesterday they have not responded
  53. I'm upset about their child's behavior
  54. did you try to contact them by phone? you should be able to solve the problems faster by calling them.
  55. If they don't want to accept, no one can help
  56. May be a direct call will help, else you can choose alternatives like ovh, online.net but unfortunately, no one is offering that prices. I think price is your main concern
  57. Why you are pushing yourself to them if they do not want you anymore?
  59. They probably detected something which led them to reject you.
  61. Move on!
  62. as net and yazuhost pointed out you shouldn't push yourself, the best solution is to find another provider that suits your needs on hardware and price and join their network.
  64. In this case you'll probably find a better service with a better support and all the problems that you have now will lead to a better solution.
  65. Childlike behaviors
  67. They are afraid of responding to the customer
  68. The only one acting like a child is you.
  70. How many times do need to be told no?
  71. I would have stopped responding too.
  72. Hi @shahbazlondon, thanks for your message. We are in accordance with EU regulations. We have customers from all over the world, including "at risk" countries. There are many factors which contribute to rejection.
  74. We're under no obligation to accept every customer. Please keep in mind that our servers are powerful machines. One of our servers could theoretically be quite harmful. Therefore we have a responsibility to protect the internet community. We take this responsibility very seriously. We would prefer losing potential customers than to accidentally accept someone who can cause harm. I know that it is not fun to be a "false positive", but I hope you understand our situation. If our team has already rejected your order twice, they will no longer respond to your messages because they have already given you their final decision.
  76. Please accept this as our final response, and take this opportunity to use WHT to see if there are any resellers who can offer you their services: http://www.webhostingtalk.com/forumdisplay.php?f=3.
  77. Katie, Hetzner Online GmbH, Marketing
  78. https://www.hetzner.com/
  79. https://wiki.hetzner.de/index.php/Hauptseite/en
  80. They do not want you, they are telling to go away, but you still want to host with them WHY? There are many companies, many providers with great prices.
  82. They are private company and they can accept or reject clients, they have all rights to choose clients they want.
  83. Last edited by AndriusPetkus; 01-17-2019 at 10:03 AM.
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  87. It's happened to me a few weeks ago, So I have searched for other alternatives.
  88. If you own a few websites, you can get my advice and be a member at Publishers Pick community,
  90. you'll probably find better service support about web hosting and marketing.
  91. Most EU(like UK and DE) companies are a little racist. They can be reject orders or cancel accounts some times without a real reason. Stay way from them. US the best!
  92. Private companies can reject or accept orders, there nothing about racism. If they determine, that client may be unreliable, fraudulent or possible illegal activities, they can reject.
  94. They do not get a potential customers, so this is their own issue.
  95. * Andrius Petkus, Chief commercial officer @ Bacloud.com ( Since 2005 ) data centers.
  96. * Our outgoing promotions 100% NVME Based Windows and Linux VPS, unlimited IOPS ( EU/USA)
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  98. Simply put: all businesses reserve the right to only cater towards a clientele of their choosing. They can refuse to offer you services with or without any justification as to why. Bluntly: move on. No one is obligated to sell you any service offering.
  99. I registered a week ago
  100. they rejected without reason
  101. They're not obligated in any way, shape, or form to do business with you or anybody else they choose not to do business with.
  103. They can accept or decline whatever orders they wish with or without reason.
  104. Private companies can reject or accept orders, there nothing about racism. If they determine, that client may be unreliable, fraudulent or possible illegal activities, they can reject.
  106. They do not get a potential customers, so this is their own issue.
  107. Based on my over twenty years of experience, I disagree with your opinion(this opinion applies only to UK companies).
  108. There are laws in the UK that obligate private companies to provide services and products to clients? Can you link/cite anything - I wasn't aware such things existed although I do know that consumer protection is pretty big in the UK and EU.
  109. I don't see anything wrong.
  111. just go to another provider, end of the issue.
  112. There are laws in the US that can make it more difficult to refuse service to protected classes (though not sure hosting services would be on the radar). Possibly, the UK equivalent is what @domaincart was referring to?
  113. Doesn't seem like anything could apply to this situation. It would be impossible to prove that the host wasn't following the same procedures across the board, a must if the OP is trying to make a racism claim.
  114. Last edited by DWS2006; 01-17-2019 at 12:55 PM.
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  117. They have problems with certain countries And racist behavior
  118. Quote Originally Posted by domaincart View Post
  119. Most EU(like UK and DE) companies are a little racist. They can be reject orders or cancel accounts some times without a real reason. Stay way from them. US the best!
  120. There's nothing racial about this.
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  124. without knowing anything and this is pure speculation it sounds as if OP failed to pass standardized checks possibly ID and was rejected under refusal of service to protect the network ?
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  128. There are laws in the UK that obligate private companies to provide services and products to clients? Can you link/cite anything - I wasn't aware such things existed although I do know that consumer protection is pretty big in the UK and EU.
  129. There isn't such a law. Businesses in the UK have no obligation to take all customers. The main stipulation is that you don't reject customers for "protected characteristics" - e.g. race, religion, sex, sexuality, gender identity etc etc etc.
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  131. [/B]Chat Operator: You already tried and got rejection. Because we are acting tastes
  132. This single line makes me think you edited the chat because the rest makes sense. Sure it could be lost in translation but what does "we are acting tastes" mean then?? Most times you will not find out what triggered an order rejection because if they gave that out it would be one piece of info for the real abusers to use against them.
  134. Quote Originally Posted by hetzner_OL View Post
  135. We are in accordance with EU regulations. .
  136. As OP did not provide the whole chat, what EU regulations is he/she saying are being violated?
  137. Last edited by Postbox; 01-17-2019 at 11:03 PM.
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  140. "It is the mark of an educated mind to be able to entertain a thought without accepting it" -Aristotle
  141. 1These are found in the hosts Terms and Conditions (verbatim). This gives them the right to not accept your order.
  143. 2.2 Upon ordering, the customer is bound to the tentative offer. We will confirm the receipt of the customer's order immediately. The confirmation is not contractually binding. The confirmation and acceptance of the contract may be incorporated together.
  145. 2.3 We are entitled to accept the offer of a contract (the order) within a period of 5 working days after receipt. We are also entitled to reject the order after examining the reliability of the customer.
  146. can you tell us what is the reason of rejection.
  147. And why you want to register again i mean there are a lot more options as this is a very big industry you should not have any problem finding the alternative.
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