Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financial services and rent-to-own purchase options. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and its team members. A Snap company value is to Invite the Ideas. This happens by creating a dynamic cultural environment where team members are treated with trust, respect and dignity. Large corporations tend to stagnate under the burden of compliance and regulatory pressure. A focus at Snap is to be nimble and fight back the bureaucracy and office politics that turns an snap finance customer service, challenging opportunity into a job. Snap knows that happy, empowered and engaged team members are essential to innovation and competitive success. And these types of individuals enjoy working together, pushing and challenging each other to achieve amazing results. We are hiring a Customer Service Manager for our Salt Lake City office, one who possess the qualities below and a strong desire to learn, grow, and Get Stuff Done. Role Description: The Contact Center Manager will lead and support a team of customer service specialists and supervisors. This position requires a candidate who has the ability to drive quality, productivity, and process improvements and keep pace with our growth whilst motivating others to meet the challenges of a dynamic customer-focused and metrics driven environment. It is expected that these employees will be the managers primary focus. Candidate Profile: The ideal candidate seeks to understand Snap core business values and initiatives and translates those into everyday practices. Ideally suited for a professional who is smart and eager to learn, hungry and driven to succeed, and always up for solving a challenge with a great team. Sat-Sun + 3 wkdays 7am-4pm Why join us: Stability: The transportation industry is crucial to the U. England a stable career choice. As a 98 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century. Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U. S Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture Work life balance: At C. England snap finance customer service value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both. Position Summary Customer Service Managers are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic. The position requires previous experience in a financial services environment and 1-3 years of previous customer service experience. The ideal candidate must have the ability to provide a high-level of accuracy with excellent attention to detail, and excellent writing, verbal, and communications skills. This is a full-time position; 8 hours a day, 5 days a week. Work schedule includes evenings, Saturday and Sunday hours. Join our family-like atmosphere located in a state of the art building in West Valley. We look forward to meeting with you. Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. snap finance customer service Here, your success is our success. Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. To apply, please email your resume to Jeranny.
