Chapter 1: Building an Effective UI
Understanding UX
What Good UX Accomplishes
Why Engagement and Good UX Matter
The Elements of Engaging UX
Herff Jones eDesign: Intuitiveness Versus Efficiency
Herff Jones eDesign: Integrated Experience
Redefining Two Fundamental Terms
Design
Development
Chapter 2: Building the Case for Better UX
Why Now Is the Moment for UX
Motive
Means
Opportunity
Winning Support for Better UX
Stakeholders
Education
Quantifying the Business Value
Materializing and Proving the Concept
Other Strategies for Building Support
Chapter 3: Effective Planning and Requirements
Uncertainty and the Unknown
The Humility of Unknowing
The Weakness of Foresight and Planning
Friction in a Complex and Peculiar System
Subjectivity and Change
Lessons from Uncertainty and the Unknown
The Further You Are in the Project, the Wiser You Are
Start Development As Soon As Possible
Written Functional Requirements and Specifications Are Inherently Flawed
Commitments to Scope Are Untenable
Relish and Respect the Unexpected
Intolerance of Uncertainty Is Intolerable
Effective Requirements
How Framework Requirements Are Built
Reexamining the Three-Legged Stool
Commitments You Can Live Up To
Effective Process
Development Methodology
Chapter 4: Bringing Together a Team
The Project Leader
Relationship to the Product
Relationship to the Stakeholders
Relationship to the Project Team
Who Should Be the Project Leader
The Stakeholders
Securing Authority
Collaboration and Decision Making
The Characteristics of a Successful
Project Team
Getting Professional Help
Insourcing Versus Outsourcing
Chapter 5: Getting the Business Perspective
Defining Success
Creating a Project Mission Statement
Determining Project Success Criteria
Exercising Restraint
Applying the Pareto Principle
What Not to Restrain
Refocusing Product Objectives
Omissions Aren’t Permanent
Describing the Product’s Users
User Attributes
Exercises to Identify Key User Attributes
Creating Business Requirements
Defining “Requirement”
Exercises to Develop Business Requirements
Maintaining Stakeholder Buy-in
Chapter 6: Getting to Know the User
Valuing User Research
Combating Pressure to Skip User Research
Key Concepts in User Research
Empathy
User Goals Versus Product Features and Tasks
Qualitative Versus Quantitative Research Methods
Who Should Be Involved in the Research
Finding Research Participants
Determining the Research Sample Size
Making Recordings
Research Through Speaking with Users
User Interviews
Structured Interview Techniques
Research Through Direct Observation
Analyzing the Research Observations
Discovering Personas
Weaving User Stories
Discovering User Priorities
Guerilla User Research
Stakeholder Buy-in Through
User Research
Chapter 7: Initial Product Architecture
The Initial Product Architecture Team
UX Architecture
Contextual Scenarios
Mapping High-Level Workflows
Sketching Low-Fi Visual Representations of Requirements
Examining Key Features and Interactions
Setting a Style Vision
Developing Nomenclature
Technical Architecture
Getting a Lay of the Land
Making Platform and Framework Choices
Understanding Data Requirements
Mapping Interactions with Other Systems
Finding Shortcuts Through Third-Party and
Open Source Components
Discovering Business Logic
Software Architecture in Big Design
Up Front (BDUF)
Project Infrastructure Needs
Code Source Control
Graphic Asset Management
Testing Infrastructure and Environments
Chapter 8: The Iterative Development Process
Regarding “Process”
Iterations and Feedback
The Scope of Iterations
Prioritizing the Subjects of Iterations
Finishing Iterations with Something Complete
Estimating Iterations
Basic Iterative Process
Mapping Progress and Feedback Across
Multiple Cycles
Increasing the Amount of Feedback
Iteration in Sub-Ideal Project Approaches
Strict Waterfall Process
Iteration in a Big Design Up Front (BDUF) Process
Chapter 9: Release and Post-Release
Managing Expectations
The Alpha and Beta Releases
Receiving Orderly Feedback
Last-Minute Housekeeping
User Documentation
And Champagne Corks Fly…
Adoption
Post-Release
Review
Measurement and Tracking
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